The FTC has filed a lawsuit against the shared trip and the giant of the Uber delivery, claiming that the company participated in deceptive billing and cancellation practices related to its Uber One subscription service.
The FTC has undertaken legal actions against Uber, one of the main world shared travel and delivery companies. The lawsuit, presented on Monday, Batteries Uber to violate the FTC law and the online buyers confidence law through deceptive practices associated with its Uber One subscription service.
According to the complaint, Uber provides deceptive information to consumers about the benefits of UBER One, which costs $ 9.99 per month or $ 96 per year. The FTC alleges that the company announced that the service offers “savings of $ 25 per month” without properly calculating the monthly cost of membership. In addition, the agency states that Uber charged consumers before their billing date, which adds to the deceptive nature of the service.
The FTC also has problems with the Uber cancellation process for the subscription service. The complaint establishes that Uber made “extremely difficult” for users to cancel their Uber One membership. Some users reported that they are told to communicate with customer service representatives to process with cancellation, but they were not given means to reach them. In addition, the FTC said that some users said they were charged for an additional billing cycle alike after the successful subscription.
The president of the FTC, Andrew Ferguson, emphasized the agency’s commitment to protect consumers, stating: “Americans are tired of registering in unwanted subscriptions that seem impossible to cancel. The Trump-Vance FTC Trump with the foundations of the Incommunicated Fundamentals with Trump’s foundations.
In response to demand, Uber spokesman Noah Edwards expressed his disappointment, but confidence in the company’s position. Edwards stated: “The registration and cancellation processes of Uber One are clear, simple, and follow the letter and spirit of the law. Uber does not record consumers of charges of their consent, and cancellations can now be done at any time or less.”
Uber One, launched in 2021, has around 30 million subscribers as of December, according to the company’s latest annual report. The service offers benefits, such as delivery and discounts without rates in certain travel reservations, delivery and collection orders.
As the case progresses, the FTC is still committed to closely analyze the main technology companies. The president of the FTC, Ferguson, has made it clear that “Big Tech” is one of the main priorities of the agency under the administration of Trump-Vance.
Lucas Nolan is a reporter of Knitbart News that cover issues of freedom of expression and online censorship.